FAQ

How can I get in contact with you?

Email our Customer Care team at claireandcolette.customerservice@outlook.com. Send us a message, and we'll get back to you as quickly as possible.

Please note that we do not provide customer support through Instagram or Facebook. To help us assist you faster, we kindly ask that you send only one email per inquiry.

Which payment methods are available?

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Your payment will be processed securely once your order has been completed.

How long does it take to receive my order?

Most orders arrive within 7–14 business days.

For more detailed shipping information, please visit our Shipping Policy.

When will my order be dispatched?

Orders are typically processed and shipped within 1–5 business days, depending on product availability.

Please note that orders are not processed or shipped on weekends or public holidays.

For additional information, please see our Shipping Policy.

Where can I find my order information?

Once your order has been placed, you'll receive a confirmation email at the email address used during checkout.

If you don't see it, please check your spam or junk folder and add claireandcolette.customerservice@outlook.com to your safe sender list.

You can also check your shipment anytime through our Track Your Order page.

Can I change the delivery address for my order?

If your order has not yet entered processing, we're usually able to update your shipping address.

Unfortunately, once an order has been processed, we can no longer make changes. Please ensure your shipping details are correct before completing your purchase.

What happens if my package is lost?

Although it's uncommon, if your package appears to be lost, please contact the shipping carrier first.

If you still need assistance afterward, feel free to reach out to our Customer Care team.

We also recommend keeping any shipping confirmations or tracking information until your order has safely arrived.

Will my shipping costs be refunded if I return an item?

Shipping charges, duties, and taxes are non-refundable.

Please refer to our Shipping Policy for complete details.

What if I'm unsure about sizing?

We want you to love the fit of your purchase.

Please consult our Size Guide before ordering. If you still have questions about a specific item, our Customer Care team will be happy to help.

Why was my order canceled?

We're sorry your order couldn't be completed.

Please contact our Customer Care team at claireandcolette.customerservice@outlook.com, and we'll gladly look into the reason and help find a solution.

How can I cancel my order?

Because our fulfillment process is highly automated, orders begin processing shortly after they're placed.

For this reason, cancellations are only possible within 24 hours of placing your order.

What if I ordered the wrong item or size?

If your order has not yet been processed, we'll do our best to help.

Please contact our Customer Care team as soon as possible. Once an order has shipped, changes can no longer be made.

How can I check the status of my order?

Once your order has been processed, you'll receive a shipping confirmation email containing your tracking information.

You can track your package anytime using your:

  • Tracking number
  • Order number
  • Email address
  • Phone number

Simply visit our Track Your Order page.

How do I return an item?

We're sorry to hear your purchase wasn't quite right.

For complete instructions regarding returns and exchanges, please visit our Return Policy page.

If you have any questions, our Customer Care team is always happy to help.